Warranty Guidelines

• Remanufactured & Compatible Products:
  • 90 Days from date of shipment
• Genuine Original OEM Brands:
  • Original Equipment Manufacturer (OEM)
  • Each item clearly shows the Warranty period, if any.
  • OEM Cartridges Name brand cartridges (ie.- Apple, Brother, Canon, Dell, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty.
  • We do not accept returns of open OEM cartridges.
• Clearance or Discontinued Items:
  • Each individual item clearly shows the Warranty period, if any.
  • Pricing is discounted and based on those individual Warranties.
  • Click here for specific details

Returns Under Warranty

• Do not use the "Core Return Label"! The Core Return Label is not an authorization to return anything other than a used core & does not have an R/A number. Any item received with a Core Return Label is handled as a core return only!
• For purchases of remanufactured or compatible products within 30 days of ship date only, we will generally send a replacement cartridge (except for damage claims or inkjet cartridges), at our expense, with the pre-paid R/A (Return Authorization) label and include the following:
  • Return of the defective unit within 20 days of the replacement ship date
  • The pre-paid R/A Label with the issued R/A number (if within 30 days)
  • A sample of the defect from your copier, fax or printer
  • A properly filled out R/A form (enclosed with replacement order)
  • Failure complete these 4 simple steps, may result in unnecessary delays since they are ALL part of the warranty process.
• For purchases of remanufactured or compatible products after 30 days of ship date, are returned at the customers expense.
• Should the defective cartridge not be returned within 20 days,  the replacement order will be billed and become payable or charged to your credit card. A $10 processing/handling fee will also be added since this replacement is usually sent on open terms.
• NewproNet reserves the right to reimburse on a prorated basis according to usage. As a standard policy, cartridges with more than 80% of the toner remaining would realize a 100% credit, while cartridges with less than 20% of the toner remaining realize no credit.
• Refunds, Merchandise Credits and Replacements for returns under warranty vary:
  • Within 30 days: Customer has the option of a refund (less freight, applies to credit card payments only), merchandise credit or a replacement cartridge.
  • Within 90 days: Customer has the option of a merchandise credit or a replacement cartridge.
  • After 90 days: NewproNet may offer a replacement cartridge at its sole discretion, in that event, customer must accept the same replacement cartridge, freight charges both ways are at the customers expense.
• Genuine OEM Branded products are handled under a different return program and the warranty varies from brand to brand. Most, but not all, will require the product to be returned to the original manufacturer for warranty claims. Please contact us for specifics.
• Cartridges, under warranty, that are replaced in advance and found not to be defective or within our warranty guidelines, or if unit reported to be defective is not be returned within 20 days,  the replacement order will be billed at the non-exchange price and become payable or charged to your credit card. A $10 processing/handling fee and freight charges will also be added since this replacement is usually sent on open terms.

Returns NOT Under Warranty