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Dealer
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Dealer Section
Shipping & Empty Returns (Used Cores) |
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Shipping via UPS
Ground or US Postal Service (USPS)
- Standard shipping via UPS Ground to the 48 contiguous
USA states
- Orders shipped to Alaska & Hawaii are shipped via
UPS or the Postal Service (USPS)
- Orders shipped to APO & FPO addresses are shipped
Priority Mail through the US Postal Service (USPS)
- Overnight & 2nd day air shipments also available
at an additional fee
- Orders less than $50.00 net incur a small order fee of
$5.00
- Drop shipments of less than $250 to one location incur
a $4.00 per order fee
Shipping
Time Schedule (Cut-off Times)
- United Parcel Service (UPS)
- Domestic Ground: Orders
received by 4:30pm CT usually ship same business
day
- Domestic
Air: Orders
received by 4:30pm CT usually ship same business day
- International
Air:
Orders received by 2:00pm CT usually ship business same day
- U S Postal
Service (Priority for domestic, Express for International)
- Priority:
All orders will generally ship within 1 - 2 business days
- Express:
All orders will generally ship same or next business
day
- Military
Mail: All orders will generally ship within 1 - 2 business days
- Customer
Pick-up (Selma, TX)
- Orders for pick-up must
be placed in advance and may take up to 1 hour to
process the paperwork and prepare the item(s)
- Please
call us so that we can confirm product availability
and have your order made ready for you. This will
avoid unnecessary delays and wait time.
- Rush
Shipments
- Orders
received after the cut-off time are NOT guaranteed to
ship same day.
- Customers
insisting any order be shipped when received after the
cut-off time
will be subject to a $20 Rush
Fee.
Although
we make every attempt to ship all orders the same day,
the afternoon is our busiest time. Emphasis is placed
on the orders placed by our customers within the
specified time frames above. Since most errors also
occur when trying to process a rush order, we have
adjusted our policy to accommodate those shipments
with a higher degree of accuracy. If you are not
willing to accept the rush fee, please do not expect
us to guarantee the order be shipped same day.
Rush Fee for Shipments after Cut-off Time
- For Late Pick-Up by UPS
- Applies to Orders placed after 4:30pm and before 6:15pm CT
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Returning
Used Cartridges
& Fusers (cores)
When you select the exchange
price, you agree and become responsible to return
your used cartridges (cores) within 20 calendar days,
starting on the day of shipment. If
you do not think your current cartridge will be empty by
then, please select the non-exchange option (this option
does not require the return of a used cartridge). . Please
note that we do not accept cores that have been drilled, self
refilled or tampered with.
- If you anticipate a problem or will be unable to
return your used cartridges on time, or at all, please contact us prior
to the 20 days to make alternate arrangements
- Used cartridges not
returned within 20 calendar days will
automatically be billed the difference between the
exchange and non-exchange rates, plus a non-refundable $10.00
Late Fee for each used cartridge either returned
late or not returned at all
- Used fuser assemblies not
returned within 20 calendar days will
automatically be billed the difference between the
exchange and non-exchange rates, plus a non-refundable $20.00
Late Fee for each used fuser unit either returned
late or not returned at all
- For your convenience, we will include a pre-paid
"Core Return" label with your order to return
your used cartridges (within the 48 contiguous states)
Product
Return Policy (Warranty or other reasons)
- Do not use
the "Core Return Label" without prior
authorization
-
The "Core Return Label" is not a return authorization & does not have an R/A
number
- Any item received with a "Core Return Label"
is
handled as a core return only!
- Products
will not be accepted if returned without prior
authorization and valid RMA#
If
you are experiencing a problem or find a need to return a
product originally purchased from us,
we ask that you follow
this link for Product Return Information and Return
Authorization.
Additional
Company Information:
- Email:sales@LibertyToner.com
- Telephone: (210) 651-5000
- Fax Orders: (210) 651-6130
- Federal Tax ID: 74-2882555 (a Texas Corporation)
- Business Hours: Monday thru Friday, 8:00am - 6:30pm Central Time
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